Contact us
We are committed to providing our customers with the highest level of support and assistance. Please find below various ways you can get in touch with us.
Live Chat Support
Our live chat support is available daily, offering quick and efficient help for any queries or issues you may have. Our high-performing teams aim for responses within under 30 seconds, making it easy to get the assistance you need promptly.Email Support
If you prefer emailing us directly, please use our contact email. Our team will respond as soon as possible to your query or issue. Please note that response times may vary depending on the complexity and volume of inquiries received.Phone Support - Medway Club Only
For customers visiting Buzz Bingo Medway club, you can reach our local phone number: 01634 290799 during operating hours for assistance with any issues or queries related to your visit.Help Centre Access
Our comprehensive help centre is available online, covering a wide range of topics and FAQs. Please take the time to explore this valuable resource before contacting us directly.Frequently Asked Questions (FAQs)
In addition to our help centre, we have also compiled an extensive list of frequently asked questions that you can access at any time for answers to common queries.Verification or Account-Help Support
For assistance with account verification, recovery, or other related matters, please get in touch with us through either live chat support or email. Our dedicated team will be happy to guide you through the process and address your concerns promptly.Responsible Gambling Assistance
We take responsible gambling very seriously and are committed to providing our customers with the resources they need to maintain a healthy and safe gaming environment. Please feel free to reach out to us for assistance or guidance on any responsible gambling matters, including setting deposit limits, time-outs, or self-exclusion.Technical Support
For technical issues related to website navigation, game functionality, or other online-related problems, please contact our support team via live chat or email. We will do our best to troubleshoot and resolve the issue quickly.Communication Response Expectations
We aim to respond to all queries and issues within a reasonable timeframe. In the event of a delay, we appreciate your understanding and patience while our team works diligently to resolve your matter.Account-Security Assistance
For assistance with account security matters such as password recovery or suspicious activity, please contact us immediately through either live chat support or email. Our dedicated team will guide you through the necessary steps to protect your account securely.Mobile and Desktop Support Accessibility
Our website is designed to be fully accessible across various devices and platforms, including mobile phones and tablets. If you encounter any issues with navigation or functionality on our website, please don't hesitate to reach out for assistance via live chat support or email.We appreciate your feedback in helping us continually improve our services. Please note that while we strive to provide the highest level of customer support and satisfaction, there may be times when an issue requires escalation or further review.
If you need help with anything else, feel free to contact us:
- Live Chat: Available daily
- Email
- Phone - Medway Club Only: 01634 290799
Thank you for choosing Buzz Bingo as your gaming partner. We value your trust and support, and we're committed to providing the best possible experience every time you play with us.
